Spam FAQ for Mailbox
Why should I use the anti-spam tool?
Using the anti-spam tool will greatly diminish the amount of spam (junk) mail that arrives in your Inbox.
Will I lose any valid e-mail if I use the anti-spam tool?
Check your Spam folder to see if any valid email has been flagged as spam. Spam filtering is not 100% accurate. We recommend that you initially use a level of filtering set to 5. Once you are confident that you aren’t losing any valid e-mail, you can adjust the settings.
What happens if I choose to “Disable the anti-spam tool?”
If you choose to disable the anti-spam tool, you will receive all email (including spam) in your Inbox. In an extreme case, this means you could possibly receive 200+ pieces of spam mail per day.
I have found valid e-mail in my Spam folder. How do I resolve this issue?
I am still receiving a large amount of spam in my Inbox. How do I resolve this issue?
How much of my total disk quota will the Spam folder use?
Spam mail is normally quite small. On average, 3 weeks worth of spam should take up no more that 1-2% of your disk quota.
How can I prevent my own e-mails from being perceived as spam by someone else’s anti-spam tool?
Avoid using techniques that are often associated with spam such as:
- html code
- large fonts
- many colours
- incomplete or incorrect mailer settings i.e. make sure your full name appears in the configuration of your email software
If I forward my Mailbox account e-mail to my departmental account will my e-mail still be filtered?
If I forward my Mailbox account (userid@uOttawa.ca) email to my departmental account (e.g. firstname.lastname@example.orgOttawa.ca), will my email still be filtered?
No. Your email will only be filtered if you use a Mailbox account (userid@uOttawa.ca) to read it.