The Voice Recognition System (V.R.S.) is a bilingual system, French language and English Language independently. The system should recognize a large number of names at the onset. The solution that has been selected has over 1 million names pre-recorded names that it attempts to match the caller request up with. If the system is unsuccessful at finding a match, the system logs the request which is then reviewed and updated by the Systems Administrators
During the initial phase of the project, the V.R.S. will be in operation, outside of normal business hours including evenings, weekends and holidays. Currently callers, who do not know the telephone number of the person they wish to reach, have their calls re-directed to a night message that informs them that our offices are closed and to call back during regular business hours.
The V.R.S. will re-route the incoming call based on the name of the person or unit requested by the caller, and in the case where someone is available, provide access to resources that were previously unavailable off hours. With client approval the solution may be subsequently placed into the attendant queue that is part of InfoService.