Microsoft Exchange upgrade

The Microsoft Exchange environment is being upgraded to be up-to-date with current standards, storage requirements, synchronization with mobile devices, etc. This upgrade will improve the performance, robustness and stability of the University email infrastructure.

We are continuing on our roadmap to improve email service: new servers were deployed in the University Data Centre and all Outlook users will be migrated Microsoft Exchange 2016.

Who is impacted

All Exchange users will have their accounts migrated to the new environment. Users will receive an email notification at the start of the migration activity and another once the migration has been completed.

How to prepare for the migration

The upcoming migration is a good opportunity for users to review their existing email and delete any unwanted emails. Two easy places to start are your Deleted Items and Junk E-mail folders. This will help ensure a smoother, more efficient migration process.

What you can expect

  • During this period, you will still be able to access your email and calendar; you may get some unexpected pop-ups in Outlook and experience a few delays on your mobile devices.
  • The interface and functionality you have today in Outlook will remain the same.
  • OWA users: Outlook on the web has a new interface, is optimized for use with phones and tablets, and contains many more Outlook features.

Online training help

  • I did not receive an invitation.
    An email from will have a direct link to the training. If you did not receive the email, you may not be eligible for the training. Registration for the online training is offered every few months, to register for the next session, email
  • The training system says I’m not eligible for the training.
    You may not be eligible for the training. Registration for the training is offered every few months, to register for the next session, email
  • The system did not save my progress.
    If you exit a module prior to successfully completing the quiz, you will need to restart the module. Avoid switching languages during the training, as you lose the progress made during your session. 
  • Didn’t receive your certificate?
    You will receive a confirmation email within 24 hours.
  • Workshop is not appearing as ‘Completed’ in the system after I complete the training.
    It may take up to 24 hours for the change to appear in the system.
Proposed migration schedule
Faculty/Service Migration start date*
Information Technology COMPLETED
Office of the Vice-President, External Relations COMPLETED
Office of the President COMPLETED
Faculty of Medicine COMPLETED
Faculty of Health Sciences COMPLETED
Office of the Vice-President, Research and related services COMPLETED
Faculty of Law COMPLETED
Faculty of Education COMPLETED
Office of the Vice-President, Resources and related services COMPLETED
Saint-Paul University COMPLETED
Faculty of Science COMPLETED
Faculty of Arts COMPLETED
Faculty of Engineering COMPLETED
Telfer School of Management COMPLETED
Office of the Vice-President Academic and Provost and related services COMPLETED
Faculty of Social Sciences COMPLETED
Remaining accounts COMPLETED

*Note: Some faculties and/or services may take several days to complete. Dates are subject to change.


Minimum system requirements

Minimum Web browser requirements:

  • Internet Explorer 7 or later
  • Firefox 12 or later
  • Safari 5.1 or later
  • Chrome 18 or later

Minimum Operating System requirements:

  • Windows Vista
  • Mac OS X or higher

Minimum software requirements to use advanced Exchange Features:

  • Outlook 2016
  • Outlook 2013
  • Outlook 2010 with KB2965295
  • Outlook for MAC for Office 365
  • Outlook for MAC 2011

Minimum mobile requirements:

  • Windows 8 tablet
  • iOS 5 or later
  • Android 4.0 or later
Self-help resources
List of known issues
  • A small percentage of INBOXes may not transfer and will require the manual intervention of the email team.
  • There may be problems with some calendars and delegate tasks. On Outlook on the web, the list of rooms that can be added to a calendar invitation does not appear in full.
  • Mobile devices with older operating systems may not be compatible.
  • When composing an email, the TO: field may not provide name suggestions/auto-complete. 
  • For users with multiple accounts, you may be prompted to re-enter passwords occasionally or you may not be required to input passwords for secondary accounts.
  • Outlook may prompt users to quit the application and re-launch to apply administrator changes.
Back to top