Hours of operation

Service Desk

(613-562-5800 ext. 6555)

Monday - Friday: 8:15 a.m. - 8:00 p.m. (Extended support after 5:00 p.m.)
Saturday & Sunday: 11:00 a.m. - 4:00 p.m. (Extended support)

Extended support hours: Please note that outside of regular office hours (after 4:00 p.m. and weekends), the Service Desk is staffed by University of Ottawa students who have received technical training. If you have a request that falls outside of their expertise, it will be logged and addressed as a priority request the following business day.

Morisset Service Desk

(Morisset Hall, first floor)

Monday - Friday: 8:15 a.m. - 8:00 p.m. (Extended support after 4:30 p.m.)
Saturday - Sunday: 11:00 a.m. - 4:00 p.m. (Extended support)

* Extended support hours: Please note that outside of regular office hours (after 4:00 p.m. and weekends), the Service Desk is staffed by University of Ottawa students who have received technical training. If you have a request that falls outside of their expertise, it will be logged and addressed as a priority request the following business day.

Request help

  • Service Desk Request form
  • Reset your password
  • Urgent requests - Call the Service Desk at 613-562-5800 ext. 6555
    • If your problem prevents you from doing your work
    • If you have a computer virus
    • If you need assistance in 24 hours or less

Statutory holidays

Information Technology will be closed during the following statutory holidays in 2017:

  • Family Day, February 20 
  • Good Friday, April 14
  • Easter Monday, April 17 
  • Victoria Day, May 22 
  • Canada Day, July 1
  • Civic Holiday, August 7
  • Labour Day, September 4
  • Thanksgiving Day, October 9
  • Holiday break, December 23, 2017 to January 3, 2018 
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