On March 22, 2017, many changes were made to the form used to enter change requests in ServiceNow. For staff working in Information Technology, these forms are a requirement for requests going to the Change Advisory Board (CAB) for software and hardware modifications we manage.
Twelve fields were made mandatory and are indicated by a red asterisk on the form, these are type, category, assignment group, short description, description, reason, justification, planned start date, planned end date, change plan, backout plan, and test plan.
Additional changes support the smooth functioning of the processes that underpin change requests and the CAB. Here are some of the enhancements made.