Mandates of the departments

Information Technology

Information Technology provides leadership in prioritizing and optimizing technical investments while leveraging best practices in terms of solution design and security. The vision is to facilitate the best student experience, as well as the activities of faculty, researchers and staff with IT resources and expertise.

Its two departments serve the University community by:

  • setting strategic directions
  • integrating best practices and following industry trends
  • delivering efficient systems
  • providing a robust infrastructure
  • helping its clients.

IT Services and Infrastructure is the main contact for IT issues, and maintains a robust infrastructure for networks, wireless, Internet, email, and telephones.

IT Solutions develops and maintains the application portfolio so that administrative functions run smoothly and efficiently, University-wide.

Office of the CIO

  • develop strategies and lead strategic initiatives
  • financial and people management
  • enterprise architecture
  • security strategies
  • communications

The team: See who the Office of the CIO members are.

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IT Services and Infrastructure

IT Services and Infrastructure is the main contact for IT issues, and maintains a robust infrastructure for networks, wireless, Internet, email, and telephones.

  • The Service Management staff provides support for hardware and software. This group also does desktop, document and image management.
  • The Identity and access management and security specialists handle patch management, security operations and account issues.
  • The Print fleet and DocUcentre interact mainly with this sector in Information Technology.
  • In the Mainframe and Data Centre group, analysts maintain the mainframe and UNIX servers, and run the central and Marion data centres.
  • The Network group takes care of the wireless and data networks; perform the management of the DNS, IP, and DHCP; and maintains the University telephones and voice mail system.
  • The Cloud Services analysts maintain the storage, backups, server virtualizations and hosting.

 

The team: See who the IT Services and Infrastructure members are.

Need more help? Contact the Service Desk.

IT Solutions

IT Solutions develops and maintains the application portfolio so that administrative functions run smoothly and efficiently, University-wide.

  • Faculty and research portfolios are supported by a client relationship manager and business analysts. The team works with business owners across campus to evaluate, initiate, execute and monitor new systems and applications.
  • Corporate applications group have in their portfolio HR and finance systems, and maintain the ecommerce and Xtender products.
  • The Academic and Student Services programmers and analyst evolve the services required by the Registrar and other major student stakeholders in services on campus.
  • The Web developers maintain the Drupal content management system (CMS) and do the associated development work.
  • Technical Development and Web Services analysts maintain the student and employee portals, and develop the electronic services to optimize them.
  • The Cloud Services analysts maintain the storage, backups, server virtualizations and hosting.

 

The team: See who the IT Solutions members are.

Need help? Contact the Service Desk

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