uoAccess Account Self-Serve Help

How to access the tool

  • uoZone or VirtuO: once in uoZone or VirtuO, go to Applications, click on Password management and follow the instructions
  • Information Technology website: go to the reset your password webpage and follow the instructions outlined in Option 2
  • Self-serve portal: access the self-service portal directly

Initial login

  1. Log into the self-serve interface using your uOttawa email credentials (enter the email account username that you normally enter in front of @uOttawa.ca, as well as your email account password).
  2. Once logged in, your will need to answer five (5) of the displayed security questions. Once completed, click OK.
  3. Once your answers are successfully saved, click on the IBM Security Identity Manager link under Related Tasks.

Changing your password

  1. After logging into the self-serve interface, click on Change Password.
  2. Enter your new password. Ensure that your new password meets the following criteria:
  • Minimum password length is 10 characters
  • Password cannot be the same as any of your last 10 passwords
  • Password must contain characters from at least three (3) of the following four (4) categories:
    • Uppercase letters
    • Lowercase letters
    • Numbers
    • Non-alphanumeric characters: (e.g., !”/$%?&*())

3. If the password is valid, a “Request Submitted: Change Password” screen will appear.

Which account passwords are synchronized?

The new password will affect the following services:

  • Students: uoZone, InfoWeb, Gmail, eduroam (wireless), computer laboratories, Learning Management System (LMS), Library computers and off-campus access to electronic resources
    • eduroam: Remember to re-enter your new password on all your devices to ensure continuous access
  • Professors and support staff: VirtuO, Microsoft Exchange and OWA, eduroam (Wi-Fi), Halogen, FAST, My HR Profile, Learning Management System (LMS), DocuShare, Academic CV, and more.
    • eduroam: Remember to re-enter your new password on all your devices to ensure continuous access

What if I forget my new password?

You can use your security questions to access the self-serve interface and reset your password.

  1. On the self-serve login screen, enter your username and click on Forgot Password.
  2. You will be asked to answer two of your security questions. Provide your answers and click OK.
  3. Once completed, you will be asked to change your password. Ensure that your new password meets the required criteria and click OK.
  4. If the password is valid, a “Request Submitted: Reset Password” screen will appear. Click Back to Login Page and access the system with your new password.

Additional information

*Please note that French characters do not display correctly in Internet Explorer. This is a known issue, and we are working with our partners to resolve the issue. We ask that you use either Firefox, Chrome or Safari to access the French version of the tool. These browsers have been tested and correctly display French characters.

**Professors and staff: in addition to the self-serve user interface, you will be able to change and synchronize your password using CTRL-ALT-DEL from a workstation authenticating against the trusted zone Active Directory and VirtuO, Microsoft Office 365 (Exchange Online), eduroam.

If you cannot remember the answers to your security questions, or are experiencing difficulties accessing the self-serve interface, contact the IT Service Desk at 613-562-5800, ext. 6555 to request a password reset.

You can also use the electronic Service Desk request form. Consult the Information Technology website for more information.

Back to top