We’re here to meet your technological needs. You have various options for getting help. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, or hardware, you can count on us.

Reset MFA on your mobile device

You can now reset the Multifactor Authentication (MFA) access on your existing mobile device or your new mobile device with the Self-Service MFA Reset (SSMR) tool. 

Access the MFA reset tool
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See all the ways you can get assistance from us:

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Self-Service Centre

  • Open, track and manage your requests with the Self-Service Centre. If you are an active member of the university (student, professor or employee) with uoAccess ID, contact us by using the service centre. 
  • If you are a visitor without uoAccess credentials and you need assistance with questions related to technology, we invite you to fill out the visitor's request form
  • See features and resources.
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Live chat

  • Hours for live chat: 
  • Monday to Friday 8:30 am to 4:00 pm
  • Saturday and Sunday closed
  • Live chat will be unavailable on Easter and Good Friday.
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In-person support

  • Visit us at Morisset Library, 1st floor
  • The Service Desk is open: 
    • Monday to Friday 8:15 a.m. to 8 p.m.
    • Saturday and Sunday 11 a.m. to 4 p.m.
    • In person support will be unavailable on Easter and Good Friday.
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Telephone support

  • Call us at 613-562-5800 ext. 6555
  • Telephone support hours: 
    • Monday to Friday 8 a.m. to 8 p.m.
    • Saturday and Sunday 11 a.m. to 4 p.m.
    • Telephone services will be unavailable on Easter and Good Friday.

We are closed on these days in 2024:

Statutory holidays

  • New Year's Day: January 1
  • Family Day: February 19
  • Good Friday: March 29
  • Easter Monday: April 1
  • Victoria Day: May 20
  • Canada Day: July 1
  • Civic Holiday: August 2
  • Labour Day: September 2
  • Thanksgiving Day: October 14
  • Christmas Day: December 25
  • Boxing Day: December 26

Availability of systems

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