Hours of operation

Service Desk

(613-562-5800 ext. 6555)

Monday - Friday: 8:15 a.m. - 8:00 p.m. (Extended support after 5:00 p.m.)
Saturday & Sunday: 11:00 a.m. - 4:00 p.m. (Extended support)

Extended support hours: Please note that outside of regular office hours (after 5:00 p.m. and weekends), the Service Desk is staffed by University of Ottawa students who have received technical training. If you have a request that falls outside of their expertise, it will be logged and addressed as a priority request the following business day.

Victoria Day (May 21): 11:00 a.m. to 4:00 p.m.

Morisset Service Desk

(Morisset Hall, first floor)

Monday - Friday: 8:15 a.m. - 8:00 p.m. (Extended support after 4:30 p.m.)
Saturday - Sunday: 11:00 a.m. - 4:00 p.m. (Extended support)

* Extended support hours: Please note that outside of regular office hours (after 4:00 p.m. and weekends), the Service Desk is staffed by University of Ottawa students who have received technical training. If you have a request that falls outside of their expertise, it will be logged and addressed as a priority request the following business day.

Victoria Day (May 21): Closed

Request help

  • Service Desk Request form
  • Reset your password
  • Urgent requests - Call the Service Desk at 613-562-5800 ext. 6555
    • If your problem prevents you from doing your work
    • If you have a computer virus
    • If you need assistance in 24 hours or less

Statutory holidays

Information Technology will be closed during the following statutory holidays in 2018:

  • Family day: February 19
  • Good Friday: March 30
  • Easter Monday: April 2
  • Victoria day: May 21
  • Canada day: July 2
  • Civic holiday: August 6
  • Labour day: September 3
  • Thanksgiving: October 8
  • Holiday break: December 24 - January 2, 2019 
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