Access the uOttawa network from home: VPN Client

1. Get the VPN client

Employees only: To access the uOttawa network from home, you need to install the VPN client on your off-campus computer

  • On campus only Download and install the appropriate VPN client, from the software zone either onto your laptop or onto a USB key for transfer to your desktop at home

2. Enter your login credentials

Login Credentials Employees
Username "E" followed by your employee number without the leading '100' (ex. E123456)
Password

uoAccess password.

Installing and running the VPN client for Windows

Installing and Running the VPN Client:

 

Session Timeouts:

There are two automatic timeouts set for the VPN. Your session will be disconnected if:

  • there has been no network activity* during the last 30 minutes OR
  • you have been actively connected for 300 minutes (5 hours = max. per session)

If you get disconnected and wish to continue working using the VPN, simply log back on using the VPN Client.

*Typing out an email message does not constitute network activity. Sending or receiving email creates activity on the network.

Installing and running the VPN Client for Macintosh

System Requirements

Make sure that your system meets all of the following requirements before proceeding:

  • You must have a wireless card or adapter installed and running properly.
  • You must be located in an area serviced by a wireless access point.
  • You will also need your employee or student number as well as your uoAccess password in order to authenticate to the wireless network.

Downloading and Installing a VPN Profile

  1. Download the VPN software by visiting http://it.uottawa.ca/software/vpn.

    • Click VPN Client for Mac OS.
    • Click the appropriate link under the Download heading (except in special cases, this will be the link labelled with “off-campus, employees only”). The file will be automatically downloaded.
  2. In most cases, immediately after the aforementioned file is downloaded, a window with the title Profiles will appear. Click the Continue button.

    If the Profiles window does not appear, then open your Downloads folder, and double-click the downloaded file (named Off-Campus.mobileconfig or similar) to open it. Click the Continue button.

    Downloading and Installing a VPN Profile, step 2, Click the continue button

     

  3. In the Username text entry box, enter your uoAccess username (typically a capital E followed by your employee number, without the leading 1 and 0 characters). Click the Install button.

    Downloading and Installing a VPN Profile, step 3, enter uoAccess username, click Continue

     

  4. Enter the Administrator password for your computer, then press the return key or click OK.

    Downloading and Installing a VPN Profile, step 4, Enter administrator password, click OK

     

  1. The Profiles window will show that the VPN profile is now installed. Click the back ( < ) button to show the main System Preferences window.

    Downloading and Installing a VPN Profile, step 5, Click the back button to show the system preferences window

     

  2. Click the Network icon.

    Downloading and Installing a VPN Profile, step 6, click the network icon

     

  3. In the left side of the window, click the VPN network connection “Off-Ca…ees only”, which will be shown with a lock icon. Click the Show VPN status in menu bar checkbox, to enable it. Close the window.

    Downloading and Installing a VPN Profile, step 7, enable the VPN network connection

     

Connecting to uOttawa VPN

  1. In the menu bar, click the VPN icon. From the drop-down menu, click the appropriate VPN profile, typically Connect Off-Campus (Employees only).

    Connecting to uOttawa VPN, step 1, Click the appropriate VPN profile
  2. Enter your uoAccess password, then press the return key or click OK. A new window will display a VPN Connection welcome message. Click OK.

    Connecting to uOttawa VPN, step 2, click OK

Disconnecting from uOttawa VPN

  1. In the menu bar, click the VPN icon.

    Disconnecting from uOttawa VPN, step 1, click the VPN icon
  2. In the drop-down menu, click the item for the appropriate VPN profile, typically Disconnect Off-Campus (Employees only).

Installing and running the VPN Client for iPhone, iPad

Downloading and Installing the VPN Profile

  1. Open your web browser app and enter the URL http://it.uottawa.ca/software.

  2. Scroll down to the list of available software. Tap the VPN Client link. Tap VPN Profiles for iPhone and iPad. Under the Download now header, tap the link for the VPN profile that you wish to download and install (in most cases, this will be the profile labelled (off campus, employees only).

  3. A message will appear to ask if you will allow the website to access your Settings, tap Allow.

    Downloading and Installing a VPN Profile, tap Allow

     

  4. The Install Profile tab in your settings will appear. Tap Install.

    Downloading and Installing a VPN Profile, step 4, tap install

     

  5. Enter the lock screen passcode for your iPhone or iPad, then tap Done.

    Downloading and Installing a VPN Profile, step 5, tap done

     

  6. Tap Install.

    Downloading and Installing a VPN Profile, step 6, tap install

     

  7. Tap Install a second time.

    Downloading and Installing a VPN Profile, step 7, tap install

     

  8. Enter your VPN username (in most cases, this will be a capital E, followed by your employee number, without the leading 1 and 0 digits, ex. E123456). Tap Next.

    Downloading and Installing a VPN Profile, step 8, tap next

     

  9. Enter your VPN password (the password for your uoAccess account/Exchange email). Tap Next.

    Downloading and Installing a VPN Profile, step 9, tap next

     

  10. Tap Done.

    Downloading and Installing a VPN Profile, step 10, tap done

     

 

Connecting to uOttawa VPN

  1. Open the Settings for your iPhone or iPad. Tap VPN.

    Connecting to uOttawa VPN, Step 1, Tap VPN

     

  2. Tap the switch icon next to Status, to connect to the VPN.

    Connecting to uOttawa VPN, Step 2, connect to the VPN

     

  3. Enter your VPN password (in most cases, the password for your uoAccess account/Exchange email). Tap OK.

    Connecting to uOttawa VPN, Step 3, Tap OK

     

  4. A message will appear, to indicate that the VPN connection is active. Tap OK.

    Connecting to uOttawa VPN, Step 4, Tap OK

     

 

Disconnecting from uOttawa VPN

  1. Open the Settings for your iPhone or iPad. Tap VPN.

    Disconnecting from VPN, iPhone, step 1, Tap VPN

     

  2. Tap the switch icon next to Status, to disable the VPN connection.

    Disconnecting from VPN, iPhone, step 2, Tap OK

     

Installing the Linux VPN Client
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