IT’s Service Management team is reorganizing to deliver better service to you
The introduction of new tools in the past year, such as online chat and an expanded self-service centre, has highlighted the need to rethink how we can deliver more efficiently.
In the new year, Information Technology expanded the mandatory enrollment into Multi-Factor Authentication (MFA) to all students. In mid-February we estimate around 11000 students enrolled to MFA out of ~23,000 who need to register for MFA by the end of the project (end of March 2022).
Going forward with Mobile Application Management (MAM)
In light of the COVID-19 pandemic, most of the University’s workforce has been working remotely. The use of both University-issued and personal (BYOD) mobile devices to connect to University resources and services has increased.
It is time for retirement: AIX 1&2 Decommissioning
We are announcing the retirement of the servers AIX1 and AIX2. These servers have been running since the mid- 1990s. But the use of these servers, now running legacy software, although important back then, has dropped to almost nothing.