IMPORTANT! Technical issues with multi-factor authentication (MFA)!

Posted on Friday, January 24, 2020

We are currently experiencing technical issues with the Multi-Factor Authentication (MFA) system arising from our update to a more secure MFA system; we are working to resolve them. As a result, a number of users may be experience issues logging onto the MFA system. We apologize if your account has been affected.

If you are encountering issues when authenticating on  the MFA system, you will need to re-register your mobile devices or tokens to proceed with your login. Please complete the self-migration process to enable the new MFA or contact the Service Desk (613-562-5800 ext. 6555) for assistance. Due to increased call volume, wait times may be longer than usual.

If you are not able to reach us immediately by phone, please follow the self-migration process link above to resolve the MFA issue.

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