MFA change on January 22, 2020

Posted on Tuesday, January 21, 2020

On January 22, our new MFA platform in the cloud will be powered on. As of that day, until the end of the migration period (spring 2019), when you authenticate on the MFA system your account will display two profiles (pictured below):

  • New MFA: Choose this option if you've been migrated or started as an employee after January 22, 2020
  • Previous MFA: Choose this option if you've previously used MFA but have not been migrated.
MFA system authentication screen, 'for security reasons, we require additional information to verify your account New MFA, Previous MFA' options

You can proceed with authentication by selecting a profile based whether or not your account has been migrated to the cloud. Your account has been migrated if you’ve completed the self-migration process or someone guided you through the process in Microsoft Authenticator.

You can complete the self-migration of your MFA account anytime by following our detailed instructions. For questions or support, contact the Service Desk.

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