EXCITING NEWS! We have expanded Service Desk help options.
Student IT Care (Formerly known as the Faculty of Arts Virtual Help Desk/Arts Bistro)
Student IT Care (Service V.I.T. in French - un service digne d’un V.I.P.!) assists students with troubleshooting and learning for uOttawa’s student-facing systems such as uoZone, Brightspace, Zoom and more.
Help is available by:
- Booking a 30-minute one-on-one troubleshooting and learning session
- Attending an open session or topical webinar
- Participating in an MFA enrolment session - exclusive offering for cybersecurity awareness month!
Students requiring in-depth assistance, can visit the new Student IT Care webpage.
Live chat at the Service Desk
Ask a question online using live chat. This service is available Monday to Friday 9 a.m. to 11 a.m., and 2 p.m. to 4 p.m. (excluding holidays).
Start chatting. Visit the Service Desk webpage.