Smooth September peak period

Posted on Thursday, October 1, 2020

Author: Josée Néron, Application Manager

Despite the pandemic still ongoing this fall, the return back to school in September used pretty much the same processes. Students make changes to their class enrolments, and access multiple applications and systems in high volumes. We’re happy to report that the Fall peak went well. So how do we go about ensuring that peak periods are technologically stable?

An IT blackout usually starts a few days before the Labor Day weekend and ends a few days following the start of classes. Changes to infrastructure and applications during a blackout are restricted to a minimum to ensure availability and performance. A response team composed of business and Information Technology specialists meet daily to monitor activities on the network and critical systems (such as uoZone and uoCampus) to address issues that may arise. IT staff from various teams as well as representatives from Teaching and Learning Support Services and the Registrar Services collaborate to make the student experience a success. A similar process is followed at the beginning of January for the Winter term, and during the registration peak that starts mid-May -- thousands of students accessing the registration system simultaneously!

The uoCampus utilization graphs below depict the Spring 2020 peak. You can observe there was an activity peak on this registration opening day. It is interesting to note that this was a higher level of activity compared to previous years.

We strive to provide a positive user experience, especially during peak periods. We know that this is an important period for many members of the uOttawa community. We thank IT staff and business partners for their great collaboration. It wouldn’t be possible otherwise!

 

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