Chatbots have become an essential tool in the user experience, providing quick and efficient answers to users’ questions, often without having to disrupt a human employee. Chatbots work as a supplement, not a replacement, for the human workforce – chatbots and online chats with humans are used in tandem to provide information to the user.
Meet Nina Carter, uOttawa’s new Senior Director of Information and Archives Management in the Office of the Secretary General. Nina works closely with us to create a bridge between Information Management (IM) and information technology (IT). Read on to hear more about Nina’s perspective on her office’s relationship with Information Technology and her role at the University.
New security schedules improve University’s security posture
Remote working leaves us all vulnerable to new cybersecurity threats and risks, so we must be increasingly diligent. To enhance overall security, the University’s Administration Committee approved the adoption of 15 new security schedules and the implementation of a risk exception process to improve standardization, guidance, and transparency around the use of technology.
After 31 years at the University, Faculty of Engineering Systems Manager Michel Racine is retiring from an exciting and engaging career that has allowed him to see and participate in creating the university of tomorrow.
Improving interpersonal communications and trust in the workplace
American industrialist Henry Ford once said, "Coming together is a beginning. Keeping together is progress. Working together is success." Information Technology has been on a journey to embrace new ways of working, collaborating and communicating to advance priorities outlined in Transformation 2030 and the Digital Campus Transformation Plan. This renewed teamwork mentality started with a Teamwork, communication and trust workshop and has continued on a path towards personal development.
How a comprehensive Enterprise Architecture practice will help us build the University of tomorrow
The uOttawa Enterprise Architecture (EA) program has experienced a significant shift in the wake of COVID-19 and the accelerated digital transformation of the institution. The EA team has grown to include architects on key project portfolios such as Facilities, Teaching and Learning Support Service, and the Administrative Services Modernization Program.