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Service Desk – Get help!

We’re here to meet your technological needs. You have various options for getting help. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, hardware or else, you can count on us. 

Send a Self-Service Centre request

Access the Self-Service Centre

  • Open, track and manage your requests with the Self-Service Centre. If you are an active member of the university (student, professor or employee) with uoAccess ID, contact us by using the service centre. 

Contact us - visitors only

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Visitor's request

  • If you are a visitor without uoAccess credentials and you need assistance with questions related to technology, we invite you to fill the form above.

Manage your uoAccess password

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Manage my account

  • Set up your security questions and recovery email facilitates managing your password.
  • If you are unable to reset your password, send us a request.
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Call us

613-562-5800 ext. 6555

Our hours

Telephone support

Regular hours of operation for telephone support are Monday to Friday from 8 a.m. to 4:30 p.m.

Extended support through trained uOttawa students is offered on Monday to Friday from 4:30 to 8 p.m. and on weekends from 11:00 a.m. to 4:00 p.m. Requests that fall outside their area of expertise will be addressed as priority requests the following business day.

Holiday hours :
  • Wednesday, December 22 : 8:15 a.m. to 4:30 p.m.
  • Thursday, December 23 : 9:00 a.m. to 4:00 p.m.
  • Friday, December 24 : CLOSED
  • Saturday, December 25 : CLOSED
  • Sunday, December 26 : CLOSED
  • Monday, December 27 : 9:00 a.m. to 4:00 p.m.
  • Tuesday, December 28 : 9:00 a.m. to 4:00 p.m.
  • Wednesday, December 29 : 9:00 a.m. to 4:00 p.m.
  • Thursday, December 30 : 9:00 a.m. to 4:00 p.m.
  • Friday, December 31 : CLOSED
  • Saturday, January 1 : CLOSED
  • Sunday, January 2 : CLOSED
  • Monday, January 3 : 9:00 a.m. to 4:00 p.m.

Morisset Service Desk

From September 7, 2021, the Service Desk will be open on Monday to Friday from 8:15 a.m. to 8 p.m. and on weekends from 11 a.m. to 4 p.m.

Live chat

Monday to Friday from 9 a.m. to 11 a.m. and 2 p.m. to 4 p.m.

Statutory holidays

We are closed on these days in 2021:

  • New Year's Day: January 1 & 2
  • Good Friday: April 2
  • Easter Monday: April 4
  • Victoria Day: May 21 & 24
  • Canada Day: July 1 & 2
  • Civic Holiday: August 2
  • Labour Day: September 6
  • Thanksgiving: October 11
  • Christmas Day: December 25
  • Boxing Day: December 26
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