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If you are a visitor and do not have uoAccess credentials, you can still submit an online Service Desk request.

 

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    6555 service is limited, send us an online request instead

    Our hours

    Due to current circumstances and to ensure the health and safety of Service Desk staff, hours of operation for telephone support have changed:

    Until further notice, regular hours of operation for telephone support will be Monday to Friday from 8 a.m. to 4 p.m. EST.

    Extended support through trained uOttawa students is offered to answer online requests only on Monday to Friday from 4:30 to 8 p.m. EST and on weekends from 11:00 a.m. to 4:00 p.m. EST. Requests that fall outside their area of expertise will be addressed as priority requests the following business day.

    Statutory holidays

    We are closed on these days in 2020:

    • New Year's Day: January 1
    • Family Day: February 17
    • Good Friday: April 10
    • Easter Monday: April 13
    • Victoria Day: May 18
    • Canada Day: July 1
    • Civic Holiday: August 3
    • Labour Day: September 7
    • Thanksgiving: October 12
    • Christmas Day: December 25
    • Boxing Day: December 26
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