Service Desk – Get help!

We’re here to meet your technological needs. You have various options for getting help. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, hardware or else, you can count on us. 

Send a request - IT Service portal

Access the portal

  • Open, track and manage your requests with the IT Service portal. If you are an active member of the university (student, professor or employee) with uoAccess ID, contact us by using the portal. 

Contact us - visitors only

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Visitor's request

  • If you are a visitor without uoAccess credentials and you need assistance with questions related to technology, we invite you to fill the form above.

Manage your uoAccess password

Manage my account

  • Set up your security questions and recovery email facilitates managing your password.
  • If you are unable to reset your password, send us a request.
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Explore our services 

A-Z index of IT services
telephone services

Call us

613-562-5800 ext. 6555

Our hours

Telephone support:

Regular hours of operation for telephone support are Monday to Friday from 8 a.m. to 4:30 p.m.

Extended support through trained uOttawa students is offered to answer online requests only on Monday to Friday from 4:30 to 8 p.m. and on weekends from 11:00 a.m. to 4:00 p.m. Requests that fall outside their area of expertise will be addressed as priority requests the following business day.

Morisset Service Desk

Due to current circumstances and to ensure the health and safety of our staff, the Service Desk is only open Monday to Friday from 9 a.m. to 4 p.m. Until further notice: only users with a workstation reservation at the Library can access in-person support at our Morriset IT Service Desk.

Statutory holidays

We are closed on these days in 2020:

  • New Year's Day: January 1
  • Family Day: February 17
  • Good Friday: April 9
  • Easter Monday: April 13
  • Victoria Day: May 18
  • Canada Day: July 1
  • Civic Holiday: August 3
  • Labour Day: September 7
  • Thanksgiving: October 12
  • Christmas Day: December 25
  • Boxing Day: December 26
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