Service Desk – Get help!

We’re here to meet your technological needs. You have various options for getting help. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, hardware or else, you can count on us.

Explore our services

A-Z index of IT services

Student IT Care

1-on-1 student help and learning

Call us

613-562-5800 ext. 6555

Visit us

Morisset Library, 1^st floor

Our hours

Telephone support

Regular hours of operation for telephone support are Monday to Friday from 8 a.m. to 4:30 p.m.

Extended support through trained uOttawa students is offered on Monday to Friday from 4:30 to 8 p.m. and on weekends from 11:00 a.m. to 4:00 p.m. Requests that fall outside their area of expertise will be addressed as priority requests the following business day.

Holiday hours :

Wednesday, December 22 : 8:15 a.m. to 4:30 p.m.
Thursday, December 23 : 9:00 a.m. to 4:00 p.m.
Friday, December 24 : CLOSED
Saturday, December 25 : CLOSED
Sunday, December 26 : CLOSED
Monday, December 27 : 9:00 a.m. to 4:00 p.m.
Tuesday, December 28 : 9:00 a.m. to 4:00 p.m.
Wednesday, December 29 : 9:00 a.m. to 4:00 p.m.
Thursday, December 30 : 9:00 a.m. to 4:00 p.m.
Friday, December 31 : CLOSED
Saturday, January 1 : CLOSED
Sunday, January 2 : CLOSED
Monday, January 3 : 9:00 a.m. to 4:00 p.m.

Morisset Service Desk

From September 7, 2021, the Service Desk will be open on Monday to Friday from 8:15 a.m. to 8 p.m. and on weekends from 11 a.m. to 4 p.m.

Live chat

Monday to Friday from 9 a.m. to 11 a.m. and 2 p.m. to 4 p.m.

Service Desk – Get help!

Send a Self-Service Centre request

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