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Service Desk – Get help!

We’re here to meet your technological needs. You have various options for getting help. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, hardware or else, you can count on us. 

Send a request - Self-Service Centre

Access the Self-Service Centre

  • Open, track and manage your requests with the Self-Service Centre. If you are an active member of the university (student, professor or employee) with uoAccess ID, contact us by using the service centre. 

Contact us - visitors only

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Visitor's request

  • If you are a visitor without uoAccess credentials and you need assistance with questions related to technology, we invite you to fill the form above.

Manage your uoAccess password

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Manage my account

  • Set up your security questions and recovery email facilitates managing your password.
  • If you are unable to reset your password, send us a request.
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Live chat hours

Live chat

Monday to Friday available daily from 9 a.m. to 11 a.m. and 2 p.m. to 4 p.m.

 

 

telephone services

Call us

613-562-5800 ext. 6555

Our hours

Telephone support:

Regular hours of operation for telephone support are Monday to Friday from 8 a.m. to 4:30 p.m.

Extended support through trained uOttawa students is offered on Monday to Friday from 4:30 to 8 p.m. and on weekends from 11:00 a.m. to 4:00 p.m. Requests that fall outside their area of expertise will be addressed as priority requests the following business day.

 

Morisset Service Desk

From September 7, 2021, the Service Desk will be open on Monday to Friday from 8:15 a.m. to 8 p.m. and on weekends from 11 a.m. to 4 p.m.

Statutory holidays

We are closed on these days in 2021:

  • New Year's Day: January 1 & 2
  • Good Friday: April 2
  • Easter Monday: April 4
  • Victoria Day: May 21 & 24
  • Canada Day: July 1 & 2
  • Civic Holiday: August 2
  • Labour Day: September 6
  • Thanksgiving: October 11
  • Christmas Day: December 25
  • Boxing Day: December 26
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