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Service Desk – Get help!

We’re here to meet your technological needs. You have various options for getting help. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, hardware or else, you can count on us. 

Send a Self-Service Centre request

Access the Self-Service Centre

  • Open, track and manage your requests with the Self-Service Centre. If you are an active member of the university (student, professor or employee) with uoAccess ID, contact us by using the service centre. 

Contact us - visitors only

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Visitor's request

  • If you are a visitor without uoAccess credentials and you need assistance with questions related to technology, we invite you to fill the form above.

Manage your uoAccess password

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Manage my account

  • Set up your security questions and recovery email facilitates managing your password.
  • If you are unable to reset your password, send us a request.
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Explore our services 

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telephone services

Call us

613-562-5800 ext. 6555

Our hours

Telephone support (Will be open on May 23 for Victoria Day, 11 a.m. to 4 p.m)

Regular hours of operation for telephone support are Monday to Friday from 8 a.m. to 4:30 p.m.

Extended support through trained uOttawa students is offered on Monday to Friday from 4:30 to 8 p.m. and on weekends from 11:00 a.m. to 4:00 p.m. Requests that fall outside their area of expertise will be addressed as priority requests the following business day.

Morisset Service Desk (will be closed on May 23 for Victoria Day)

Summer hours, the Service Desk will be open on Monday to Friday from 8:15 a.m. to 5 p.m. and on weekends from 11 a.m. to 4 p.m.

Live chat (will be closed on May 23 for Victoria Day)

Monday to Friday from 8:30 a.m. to 4:30 p.m.

 

 

Statutory holidays

We are closed on these days in 2022:

  • New Year's Day: January 1
  • Good Friday: April 15
  • Easter Monday: April 18
  • Victoria Day: May 23
  • Canada Day: July 1
  • Civic Holiday: August 1
  • Labour Day: September 5
  • Thanksgiving Day: October 10
  • Christmas Day: December 25
  • Boxing Day: December 26
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